PulsIO subscriptions (Traveller, Resident, and Pro tiers) are billed monthly through Paddle, our merchant of record. If you are unsatisfied with your subscription, you may request a full refund within 7 days of your initial subscription purchase or any renewal payment.
To request a refund, email us at support@pulsio.mu with your account email address and the reason for your request. Alternatively, you can manage your subscription and request a refund directly through Paddle's customer portal accessible from your PulsIO account settings. We aim to process all refund requests within 5 business days.
Purchased pulse top-up packs (5, 15, or 30 pulses) are non-refundable once any pulses from the pack have been used. If you purchased a pack in error and have not used any pulses from it, contact us within 48 hours for a full refund.
Payments made in cryptocurrency via NOWPayments are subject to the same refund policy as card payments. However, due to the nature of cryptocurrency transactions, refunds for crypto payments will be processed in the equivalent value at the time of the refund, not the original transaction value. Refunds will be issued to the original wallet address or as a credit to your PulsIO account, at your choice.
Custom Pro and B2B contracts have individual payment and refund terms specified in their respective agreements. Contact partnerships@pulsio.mu for B2B refund enquiries.
If PulsIO experiences a significant service interruption lasting more than 24 continuous hours that prevents you from using the platform, you may request a prorated credit for the affected period. This does not apply to scheduled maintenance (which will be communicated in advance) or to interruptions caused by third-party services outside our control.
You may cancel your subscription at any time through your account settings or through Paddle's customer portal. Upon cancellation, your paid features remain active until the end of your current billing period. After that, your account reverts to the free Explorer tier. No partial-month refunds are issued for cancellations made after the 7-day refund window.
Refund requests made after the 7-day window will be reviewed on a case-by-case basis. We reserve the right to deny refund requests where there is evidence of abuse, fraud, or violation of our Terms of Service. Accounts terminated for violations of our Terms of Service are not eligible for refunds.
For all refund-related enquiries, contact us at support@pulsio.mu. You should receive a response in less than 12 hours.